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Meet Our Customer Service Team – Going the Extra Mile for You
18 Dec 2025 3:59 PM
At Miss Mary of Sweden, our customer service is so much more than support – we’re the heart of your experience with us. Our dedicated team of about 15 full-time specialists work every day to exceed your expectations.
We take great pride in having a diverse team with many different backgrounds. Together, we speak Swedish, English, Finnish, French, German, and Dutch, which allows us to meet each customer in her own language – with warmth, expertise, and personality.
Whether you reach out to us via email, phone, chat, social media, or any other channel, our promise remains the same: a personal response and a solution you’ll be happy with. What matters most isn’t how quickly you get an answer, but how well we manage to create a positive experience that stays with you.
We call ourselves bra experts – and rightly so. Through ongoing training and a genuine passion for our products, we stay up to date with the latest developments so we can guide every customer to the perfect fit.
For us, customer service isn’t about ticking off tasks or handling cases as fast as possible. It’s about building long-term relationships, creating trust, and being the reliable voice that makes your everyday life a little easier and a little better.
Each month, our customer service team members highlight a particular case where they went the extra mile – doing more than expected or finding a creative solution to make a customer happy. This might involve contacting our seamstresses, suppliers, or warehouse to find an answer to a specific question that can’t be resolved with a standard reply. Among these nominations, one winner is chosen. While it’s a lovely recognition for the individual, it also means something bigger: it fosters motivation, pride, and a shared sense that what we do truly matters.
Ultimately, that’s what it’s all about – ensuring every encounter with our customer service feels personal, caring, and meaningful to you as a customer.
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